Horecas is the AI-powered WhatsApp platform that helps hotels manage guest communication, service requests, room service, payments, and operations from one place.
Built for modern hospitality — scalable from independent hotels to global hotel groups
Every feature in Horecas is designed to move the needle on the metrics that matter most to hospitality leaders.
Automate request routing and eliminate manual handoffs. Reduce average response time from minutes to seconds across every department.
Let guests communicate naturally through WhatsApp. Meet them on the channel they already use daily for a frictionless service experience.
Surface upsell opportunities at the right moment. From room upgrades to spa promotions, capture revenue that would otherwise be missed.
Gain real-time visibility into every request, conversation, and workflow. Make data-informed decisions with centralized analytics.
Horecas replaces fragmented tools with a unified system that covers the entire guest experience lifecycle.
Two-way WhatsApp conversations with guests, organized by room and profile.
Natural language understanding that detects intent, routes requests, and responds instantly.
Digital menus, order management, and structured delivery workflows.
Request tracking, priority management, and real-time status updates for housekeeping teams.
Automated maintenance ticketing with photo uploads and assignment routing.
Restaurant reservations, transportation, local recommendations, and personalized assistance.
Shared inbox with agent assignment, internal notes, and seamless bot-to-human handoff.
Secure digital payment collection with multiple methods and automated reconciliation.
Targeted messaging campaigns for promotions, upgrades, and ancillary revenue.
Real-time feedback tracking, satisfaction scoring, and trend monitoring across stays.
Connect with existing point-of-sale systems for unified order and payment management.
Horecas adapts to the unique operational needs of your property type, whether you run a single boutique hotel or a global hospitality brand.
Streamline front desk operations, automate guest requests, and centralize communication for properties of every size. Horecas scales from boutique inns to full-service business hotels, ensuring consistent service delivery across all departments.
Most hotels struggle with disconnected tools and manual processes. Horecas brings everything together.
Getting started with Horecas is simple. No complex integrations, no lengthy onboarding.
Guests scan a QR code or message the hotel via WhatsApp from anywhere on property to start a conversation.
Horecas understands the request using AI, detects intent, and automatically launches the right workflow.
The hotel team manages and completes every action from one centralized platform with full visibility.
Hotels using Horecas see significant improvements across key operational and revenue metrics.
Automated routing eliminates delays and ensures requests reach the right team instantly.
Eliminate manual handoffs and fragmented communication between departments.
Capture ancillary revenue through timely, personalized offers delivered at the right moment.
Horecas integrates with your existing tools and scales across multiple properties with enterprise-ready architecture.
Connect your point-of-sale
Secure digital payments
Meta Cloud API native
Advanced reporting tools
Enterprise infrastructure
Horecas is not a generic messaging tool adapted for hotels. It is a purpose-built hospitality operations platform.
Every feature, workflow, and integration is designed specifically for the unique challenges of hotel operations and guest experience management.
Meet guests on the channel they use every day. No app downloads, no friction, just natural conversation that drives service excellence.
Combine the speed and consistency of AI automation with the empathy and judgment of your best team members for optimal guest experiences.
Go beyond cost reduction. Horecas actively creates new revenue opportunities through contextual upselling, digital payments, and campaign messaging.
Whether you manage one property or one hundred, Horecas provides the multi-tenant infrastructure and centralized controls you need.
Today's guests expect instant, digital, and personalized service. Horecas helps you meet and exceed those expectations consistently.
Deliver faster service, reduce operational complexity, and unlock more on-property revenue with Horecas.